RMA Procedure

Please call your regional sales representative prior to returning the product to obtain an RMA number. Please have the part number(s), serial number(s), and trouble statement ready when you call. Once the number is issued, it will be valid for 14 days.

We will contact you either via fax or email with detailed shipping instructions. We ask that you label all boxes clearly with the RMA number. If the RMA number is not clearly visible, Touch International reserves the right to return the product to you.

Touch International will not be responsible for inbound freight or related fees associated with RMAs. Touch International’s warranty provides for the repair/replacement of the product and will include economy level return freight for all warrantable returns. Please discuss the available options with the Technical Support department when you call for your Return Materials Authorization form.